Questions & answers
Frequently asked questions about the ski school Turracher Höhe
Answers to the questions our guests ask most – from availability and languages to the full-day course.
Places & availability
Do you still have places on our preferred dates?
You can see available places directly in our online booking. Because our groups have no more than 8 children, the holiday weeks – especially Christmas, New Year and the February half-term – fill up fast. So book as early as you can. The same goes for private lessons at specific times.
Can we register several children at once?
Yes, you can register several children in one booking, even for different courses or levels. Siblings and friends are happy to go in the same group if they ski at roughly the same level. If they really want to stay together, the faster child has to adapt to the slower group – but in practice they often get bored quickly.
What if nothing is available online?
Call or write to us: +43 650 8484889 or office@snowstars.at. We can often still find a solution, such as a private instructor or joining later.
Prices & discounts
What will lessons cost us?
You'll find all prices on our prices page, split into premium, peak and low season. What counts is the course start date. Peak-season example: Junior Stars half-day, 5 half-days, € 331 per child; private lessons, 2 hours in the afternoon, € 179, each additional person € 30.
Which is cheaper: group or private lessons?
For a single child, group lessons are cheaper. Private lesson prices are for 1 person and each additional person pays only a small supplement – so a shared private lesson can be attractive for siblings or families of a similar level.
Are there discounts?
Yes: at Rising Stars the 6th half-day is free, and with the Friday Kids Special there's 20% off private lessons on Fridays for children who have been in ski school for at least 3 days that week. If you book online early, you also get a 10% early-booking bonus (please ask the office for the deadline). Discounts and offers cannot be combined.
Languages
- German
- English
- Other languages on request
Do you have instructors who speak our language?
All our instructors teach in German and English. Other languages on request – we can guarantee this more easily in private lessons than in group lessons, because group instructors are only assigned at short notice.
How do I get an instructor who speaks my language?
Write or call us before booking. We'll tell you whether an instructor who speaks your language is available for your dates. Language requests are easiest to meet in private lessons.
Lesson days & joining
Can we book single days?
Yes, all courses are available from one half-day; prices for 1 to 5 days are on the prices page. Junior Stars courses can be booked online from 3 days; please book shorter courses directly with us. For beginners we recommend at least 3 lesson days.
Can we join mid-week, for example on Wednesday?
Children with experience can join on any lesson day. For beginners, starting on Sunday or Monday makes sense so that all children in a group are at the same stage. During the Christmas holidays, when courses run every day, beginners can also start mid-week – please check with the ski school office first. A single day can be booked at any time.
Is there a taster day?
Yes, simply book a single half-day. If your child enjoys it, extend the course – extensions are possible at any time.
On which days are there no lessons?
Junior and Teen Stars run Sunday to Thursday, Rising Stars Sunday to Friday, and the adult group course Monday to Wednesday. There are no lessons on Saturday. Exception – Christmas holidays: from Sunday 20 December 2026 to Thursday 7 January 2027 the kids' courses run every day, including weekends and public holidays. 24 and 31 December and 1 and 2 January are normal lesson days with normal times. The adult group course stays Monday to Wednesday during the Christmas holidays too. Private lessons are available every day.
The right course
Which course suits my child's age?
2–3 years: Rising Stars. 4–13 years: Junior Stars in five levels from Green to Masterclass. 14 and over: Teen Stars for advanced teens. Adults: beginner group course or private lessons.
How do I know my child's level?
The quickest way is our level test on the website: a few yes/no questions and you'll see the right group. You choose a first level when booking and our instructors fine-tune on the slope – so picking the wrong level is no problem.
Is there something for very young children or teenagers?
Yes. From age 2 at Rising Stars, with only 4 children per instructor. For teens aged 14+ there are the Teen Stars in levels Red and Black; we teach all other teens in private lessons.
Booking & confirmation
How do I book?
The easiest way is online in our booking shop – possible up to 24 hours before the course starts. For shorter notice, book by phone on +43 650 8484889 or by email at office@snowstars.at.
Is our place confirmed?
After booking online you automatically receive a confirmation email with all course details as a PDF. No email? Please check your spam folder and otherwise get in touch.
How can I change my booking?
Simply email us with your name and course date. Group courses can be cancelled free of charge up to 48 hours before the start, private lessons and camps up to 7 days before.
The online shop isn't working – what now?
Try another browser or device. If it still doesn't work, please book by email or phone – we're happy to reserve your place.
Equipment & rental
Is ski equipment included in the price?
Only at Rising Stars (2–3 years): learner skis for the first gliding attempts and a helmet are included there. If a child moves on to proper kids' skis, these aren't included. Equipment is not included in any other course.
Where can we rent skis and boots?
At Frühsports, our partner for ski shop and ski rental right next to the meeting point: short distances and professional advice. You can also reserve your equipment there online in advance.
Do children need a helmet?
Yes, helmets are compulsory in all kids' ski courses.
Times & meeting point
When do lessons start and finish?
Junior Stars half-day 10:00 am–12:30 pm, full-day 10:00 am–12:30 pm and 2:00–3:00 pm. Rising Stars 1:30–3:00 pm. Teen Stars 10:00 am–12:30 pm. Adults 10:00 am–12:00 noon. Private lessons always end 10 minutes before the full hour; Early Bird 8:45–9:45 am.
Where do we meet?
At the Snowstars area (Turracherhöhe 270, 8864 Turrach), 15 minutes before the start.
How do we coordinate the kids' course with a private lesson for parents?
It's best to book the private lesson in parallel with the kids' course, e.g. 2.5 hours from 10:00 am to 12:30 pm. Then everyone starts and finishes in the same place.
Family & lessons together
Can we take lessons together as a family?
Yes, in private lessons with up to 5 people. The price is for 1 person and each additional person pays only a small supplement. Children can join from age 3. Feel free to ask us about a family discount.
What if we ski at different levels?
With small differences, a shared private lesson works well. With big differences, we recommend separate sessions or the group course at the right level for the kids – otherwise nobody really makes progress.
How long should a private lesson for kids be?
For 4- and 5-year-olds an hour is usually enough. For older children and adults we recommend 2 or 2.5 hours.
When are private lessons cheapest?
In the afternoon: private lessons from 1:00 pm are a little cheaper than in the morning. In peak season, for example, one hour costs € 99 instead of € 120.
Full-day course & lunch
How does the full-day course work?
Junior Stars full-day: 10:00 am–12:30 pm and 2:00–3:00 pm, Sunday to Thursday. Lunch supervision is included. The children eat together at our partner restaurant – please give them € 15 in cash per day. The full-day course is not available in low season (17–29 January and 14–26 March 2027); then we only offer the half-day course.
Can we switch from half-day to full-day?
Yes, you can upgrade from half-day to full-day at any time, even at short notice.
Is the full-day course available in low season?
No, in low season we only offer half-day courses.
Weekends & short breaks
We're coming for the weekend – are there lessons on Friday or Saturday?
Unfortunately there are no group lessons on Friday and Saturday (exception: kids' courses during the Christmas holidays). For Friday and Saturday we recommend private lessons. Many families also add Sunday as a lesson day – that's no problem. Some time on the first day does go into grouping the children, though.
Is there a weekend package?
There's no special weekend package. Ideal for a weekend: private lessons on Friday and Saturday, and the group on Sunday if you like.
Can my child join on Thursday?
Yes, if they're not a complete beginner – they can then also take part in the race. But Thursday is race and prize-giving day, with lots of waiting. Not much learning happens that day, so for real progress we recommend private lessons.
We're only on the Turracher Höhe for one day – is that possible?
Yes, a single day can be booked. For beginners, Sunday or Monday is ideal; on other days please check briefly with the ski school office. For a single day, a private lesson is often the better choice.
On site: parking, shuttle, pick-up
Do parents need a lift pass to bring their child to the meeting point?
No, the meeting point at the Snowstars area can be reached without a lift pass.
Where can I park?
Right by our office there are 45-minute short-stay spaces – for drop-off, pick-up and loading equipment. There's always room there. All-day parking costs € 40; the car park belongs to the sports shop and is run by a parking company, so we can't influence the price. In the holidays the nearby car parks fill up fast – please arrive early or, better still, come by shuttle, on foot or on skis.
Does the shuttle also pick up from holiday apartments?
Yes, the Snowstars shuttle also picks up from private holiday apartments, as long as they're on the Turracher Höhe. Unfortunately we can't drive towards Ebene Reichenau or down to Predlitz.
Can parents watch the lessons?
Of course. Once the lesson starts, the gate at the Kids' Land is closed – please keep a little distance then and don't stand in the middle of the group. Children usually learn better when parents watch from a little way off.
Who may pick up my child?
We assume parents will pick up their child. If grandparents or friends are collecting, please be sure to let us know beforehand.
We're running late – what now?
No problem: we'll take your child to their group. A quick call on +43 650 8484889 helps us.
Can our dog come to the meeting point?
In principle, yes. If the meeting point gets too crowded, we unfortunately have to ask dogs to leave.
Are scarves, phones or smartwatches allowed?
Yes, in principle – unless you as parents prefer not.
Is there childcare for children who aren't in ski school?
Unfortunately we can't offer our own childcare at the moment – please use your hotel's childcare. Feel free to ask anyway: sometimes we can arrange an instructor who's happy to help.
Does my child need to be out of nappies for Rising Stars?
Ideally your child should be out of nappies. If not yet, please stay nearby and be reachable by phone.
Health, safety & weather
My child has an allergy or needs medication – what should I do?
Please be sure to state allergies and medication when booking – even if your child isn't staying for lunch or in the full-day course. Other medical conditions must be checked and cleared by a doctor; please tell us everything important in advance.
What happens if my child cries?
Our instructors take their time and help children settle in. If a child cries non-stop for 15 minutes or longer, we'll contact you – which is why your mobile number in the booking is so important.
What happens in case of injury?
We inform you immediately and activate the rescue chain right away.
Do lessons go ahead in bad weather?
Yes. In snow, wind or cold the lessons go ahead – we adapt the programme and terrain, if necessary with a technique or alternative programme on the practice lift. Only if all the lifts really are closed or a storm makes it too dangerous are lessons cancelled. We'll contact you if so. Our rule: if you haven't heard from us by 8:30 am, lessons are on.
Payment & vouchers
Can I pay on site?
Yes, in cash or with all common cards.
How do I redeem a voucher?
Please contact the ski school office before booking – we redeem vouchers by arrangement.
How does lunch work on the full-day course?
The full-day children eat together at our partner restaurant. Please give your child € 15 in cash per day. Vegetarian or allergen-free meals are possible – please note this when booking and tell the instructor in the morning.
Teens & off-piste
My child is 13 or 14 and a beginner – which course?
The adult beginner course (Mon–Wed) is usually the better choice – depending on size and development, even for 13-year-olds. Alternatively, private lessons.
Can I borrow avalanche gear for off-piste training?
Yes, we lend avalanche transceiver, shovel and probe free of charge with a booking.
More questions about kids' ski lessons
Why does my child start in Green when they can already turn?
Light Blue groups no longer ski in the Kids' Land but on easy blue slopes served by the chairlift. Children who have never ridden a chairlift or have only just learned to turn consolidate this in Green. That way no child has to go back from the slope to the Kids' Land – and we can move them up at any time.
My child is under 6 and already skis well – which group?
Children under 6 first start in Light Blue with us. If your child really skis better, we note it: they gain a day of confidence and then move to Dark Blue.
Should I give my child something to eat or drink?
A snack bar, energy bar or glucose tablets in a jacket pocket are fine. Please don't send large backpacks, though. Water is available everywhere – we always have water for the kids in the Kids' Land too. 2.5 hours of skiing is tiring: in warm weather we take a short drink and toilet break.
When do I need to buy the lift pass?
Before the lesson! Please get the lift pass before you bring your child to the meeting point. Anyone queuing at the ticket office on the first morning often misses the group allocation. No lift pass is needed on the magic carpet in the Kids' Land.
Is Snowstars also suitable for older and advanced children?
Yes. Junior Stars (4–13 years) comes in five levels up to Masterclass, with race carving, slalom, moguls, powder and the fun park; every Thursday, on the final day, there's a race with prize-giving. From age 14 there are the Teen Stars.
From what age can my child take ski lessons?
With Rising Stars from age 2. The little ones learn through play, starting on plastic learner skis on flat ground, later with proper equipment. From age 4 they move on to Junior Stars.
On which days do the kids' ski lessons take place?
Junior Stars (4–13 years) run Sunday to Thursday, Rising Stars (2–3 years) Sunday to Friday. There are no lessons on Saturday – except during the Christmas holidays (20 Dec 2026 – 7 Jan 2027), when the kids' courses run every day.
How many children are in a group?
Max. 8 children, usually 5 to 8. At Rising Stars one instructor looks after only 4 children.
When do beginner courses start?
Junior Stars beginner courses always start on Sunday and Monday. Joining on other days is possible, but we can't then guarantee the group will run.
How many lesson days does my child need?
For beginners we recommend at least a 3-day ski course. Junior Stars courses can be booked online from 3 days, and extensions are possible at any time.
How is my child put into the right group?
Our level test helps you assess this in advance. A first allocation using our colour system (Green to Black) is made when booking; fine-tuning happens on the slope.
Is there lunch supervision?
Yes, on the Junior Stars full-day course. The children eat together at our partner restaurant – please give them € 15 in cash per day. Lunch is not included in the course price.
From what time can we drop off our child?
If you register by the evening before at the latest, we look after your child from 9:00 am at the Snowstars area (Turracherhöhe 270). The lesson starts at 10:00 am. Without prior registration, we unfortunately can't take children before the lesson starts.
Is rental equipment included?
At Rising Stars a helmet and learner skis are included – short plastic gliding skis that strap onto good, waterproof winter boots. If a child already glides confidently, proper kids' skis make more sense; these aren't included and can be rented. For all other courses we recommend Frühsports, our partner for ski shop and ski rental right next to the meeting point: short distances and professional advice.
Does my child need a lift pass?
Important: please buy the lift pass before you come to the meeting point – otherwise your child will miss the group allocation. Lift passes are not included in the course price. Children don't need a lift pass on the magic carpet in the Kids' Land. As soon as they head onto the slopes, every child needs one: children under 6 get a discounted pass for € 3.50 that lets them use all lifts during ski school. From age 6 your child needs a regular children's lift pass from the Bergbahnen Turracher Höhe.
Are helmets compulsory in kids' lessons?
Yes, helmets are compulsory in all kids' ski courses. At Rising Stars the helmet is included.
Is my child insured at ski school?
No, please arrange suitable insurance yourself. We strongly recommend both: accident insurance and travel insurance.
Secure your place.
Our small groups fill up fast in the holiday weeks. Booking online only takes a few minutes.