privacy policy
As of November 2026
This is a translation for your convenience. Only the German version is legally binding.
1. Controller
Skischule Snowstars Turracher Höhe, owner Paul Pöcher, Turracherhöhe 270, 8864 Turrach, Austria; postal address Pichsgasse 11, 9020 Klagenfurt. Email: office@snowstars.at, phone: +43 650 8484889.
2. What data we process and why
| Zweck | Daten | Rechtsgrundlage (DSGVO) |
|---|---|---|
| Kursbuchung und Durchführung | Name, Kontaktdaten, Name und Alter der Teilnehmer, Können, Kursdaten | Vertrag, Art. 6 Abs 1 lit b |
| Gesundheitsangaben (Allergien, Medikamente) | Nur soweit Sie sie uns mitteilen | Ausdrückliche Einwilligung, Art. 9 Abs 2 lit a |
| Anfragen über Kontakt-, Camp- und Gutscheinformular, E-Mail, Telefon | Name, Kontaktdaten, Inhalt der Anfrage | Vorvertragliche Maßnahmen bzw. berechtigtes Interesse, Art. 6 Abs 1 lit b und f |
| Bewerbungen | Angaben im Bewerbungsformular und per E-Mail gesendete Unterlagen | Vorvertragliche Maßnahmen, Art. 6 Abs 1 lit b |
| Buchhaltung und Steuer | Rechnungsdaten | Rechtliche Verpflichtung, Art. 6 Abs 1 lit c |
| Fotos und Videos für Website und Social Media | Bilder der Teilnehmer | Einwilligung, Art. 6 Abs 1 lit a |
| Bereitstellung der Website und Spamschutz | IP-Adresse, Zeitpunkt, Browserdaten (Server-Logfiles) | Berechtigtes Interesse an einem sicheren Betrieb, Art. 6 Abs 1 lit f |
3. Photos and videos
We only publish photos or videos in which you or your child can be recognised with your explicit consent. You give consent voluntarily by ticking a separate box when booking, separately for the website and for social media. You can withdraw it at any time by email; we will then remove the images as quickly as possible. From the age of 14, young people decide on their consent themselves.
4. Recipients and service providers
We only pass on your data insofar as it is necessary to provide our services or required by law. We work with the following service providers who process data on our behalf:
- Skischullogistik: online booking and course management
- Webflow, Inc. (USA): website hosting and form processing. What you send via a form is stored with Webflow and forwarded to us by email. Transfers to the USA are based on the EU-US Data Privacy Framework or standard contractual clauses.
- Cloudflare, Inc. (USA): spam protection for forms (Turnstile). Technical data such as IP address and browser information are checked to detect automated submissions. Transfers are based on the EU-US Data Privacy Framework.
- Anthropic, PBC (USA) and Cloudflare, Inc. (USA): STAR chat assistant. When you ask STAR a question, your chat input and the conversation so far are sent via a Cloudflare server to Anthropic to generate an automated reply. Your IP address is also processed for technical reasons. The conversation history is only stored in your browser for the duration of the session; we do not store conversations. According to Anthropic, it does not use this data to train its models. Using STAR is voluntary. Please do not enter sensitive data such as health or payment details in the chat. Transfers to the USA are based on the EU-US Data Privacy Framework or standard contractual clauses.
- Google Workspace: email communication
- Payment service providers: processing card payments for online bookings and at the ski school office
- Tax advisers: within the scope of statutory obligations
If you reserve equipment with our partner Frühsports, this happens directly via their system and their privacy policy applies.
5. Cookies, fonts and analytics
This website only uses technically necessary cookies. We do not use advertising or tracking cookies. Our fonts are stored on the servers of our hosting provider Webflow and loaded from there. There is no connection to Google Fonts or other Google services.
6. Embedded content and links
Links to webcams, weather services, avalanche warning services, Google Maps or social media are simple links. Data is only transferred when you click the link; the privacy policy of the respective provider then applies.
7. Storage period
We only store data for as long as necessary for the purpose. We keep booking and invoice data for 7 years due to tax obligations. We delete enquiries without a booking after 12 months at the latest and applications after 6 months, unless you agree to longer storage.
8. Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability and objection. You can withdraw consent at any time with effect for the future. To do so, write to us at office@snowstars.at.
If you believe we are not processing your data lawfully, you can lodge a complaint with the Austrian Data Protection Authority: Barichgasse 40–42, 1030 Vienna, www.dsb.gv.at.
9. Version
This privacy policy is as of November 2026.