General Terms and Conditions
Skischule Snowstars Turracher Höhe · Season 2026/27 · As of November 2026
This is a translation for your convenience. Only the German version is legally binding.
1. Scope
1.1 These General Terms and Conditions (T&Cs) apply to all contracts between Skischule Snowstars Turracher Höhe, owner Paul Pöcher, Turracherhöhe 270, 8864 Turrach, Austria (hereinafter the “Ski School”), and its customers.
1.2 The Ski School offers snow sports services within the scope of its applicable statutory authorisations. These include in particular ski lessons for children and adults in groups or privately, camps, cross-country skiing lessons and expressly offered ski touring, freeride and off-piste services (hereinafter collectively “Courses”).
1.3 The version of these T&Cs agreed at the time the contract is concluded applies. Expressly agreed individual terms take precedence.
1.4 By booking, the customer confirms having taken note of the essential features of the service, course times, prices and participation requirements, insofar as these were provided before the contract was concluded.
2. Conclusion of contract
2.1 Online bookings: By submitting the binding booking, the customer makes an offer to conclude a contract. The contract is concluded upon the Ski School's booking confirmation by email. Online bookings are generally possible up to 24 hours before the course starts, subject to availability.
2.2 Camps and individual enquiries: Enquiries via the contact form, email or phone are non-binding. A contract is only concluded upon the Ski School's express confirmation.
2.3 On-site bookings: For bookings made at the ski school office, the contract is concluded upon the Ski School's express confirmation or acceptance of the booking.
2.4 Bookings for several persons: Anyone booking for other persons declares that they are authorised to book on their behalf. When booking for minor children, the booking parent or guardian confirms that they are authorised to do so. A personal obligation to pay for other adult participants exists only if validly agreed.
2.5 The Ski School is entitled to reject booking requests, in particular due to lack of capacity, unsuitable ability level or unmet participation requirements, unless statutory obligations dictate otherwise.
2.6 There is no entitlement to a specific instructor, teaching language or group composition unless expressly agreed.
3. No statutory right of withdrawal
3.1 For bookings of ski lessons, camps and other services related to leisure activities for which a specific date or period has been agreed, there is generally no statutory 14-day right of withdrawal pursuant to § 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG).
3.2 Irrespective of this, the Ski School grants the options for free cancellation expressly agreed below.
3.3 Other mandatory statutory rights of rescission or termination remain unaffected.
4. Cancellation and non-participation by the customer
4.1 Free cancellation: The following cancellation periods apply: group courses up to 48 hours before the agreed start; private lessons up to 168 hours (7 days) before the agreed start; camps up to 7 days before the agreed start. Cancellation within these periods is free of charge. Payments already made will be refunded.
4.2 Cancellations can be made by email to office@snowstars.at or by phone on +43 650 8484889 . What counts is verifiable receipt by the Ski School in good time. For cancellations by phone, an additional confirmation by email is recommended.
4.3 Later cancellation: Once the free cancellation period has expired, there is no contractual right to free cancellation. If the booked service cannot be provided for reasons attributable to the customer, the Ski School retains its statutory claim to the agreed fee, insofar as the legal requirements are met. Expenses saved and income from other use of freed-up capacity that must be credited by law will be taken into account.
4.4 No-show and late arrival: In the event of no-show, late arrival or voluntary non-participation, there is no entitlement to an extension or make-up of the agreed lessons. The agreed lessons end at the originally scheduled time. Statutory claims to payment and refunds remain unaffected.
4.5 Illness and accident during multi-day group courses: If a participant cannot continue a multi-day group course that has already begun due to illness or accident, the Ski School grants the following voluntary refund rule: upon immediate notification and presentation of a medical certificate, the pro rata course fees for the lesson days not taken will be refunded from the day after the notification of illness is received. Lesson days already completed remain payable. For the calculation, the booked course price is divided pro rata among the scheduled lesson days.
4.6 The voluntary illness rule under section 4.5 does not apply to private lessons, camps or impediments to participation that already existed before the course started. In these cases the general cancellation terms apply. Mandatory statutory claims remain unaffected in all cases.
4.7 Early termination of the course: If the customer ends participation early for personal reasons, there is no contractual entitlement to a refund for services not used. Exceptions are the expressly agreed illness rule under section 4.5 and mandatory statutory claims.
4.8 Rebookings: Changes of date, rebookings and transfers to substitute participants require the Ski School's prior consent. This may be refused in particular for reasons of capacity, age, ability or safety. Statutory rights to nominate a substitute remain unaffected.
4.9 The Ski School may offer voluntary goodwill solutions in individual cases. This does not give rise to any entitlement to equivalent treatment of future bookings.
5. Cancellation, change and interruption by the Ski School
5.1 Minimum number of participants: Camps and courses expressly marked as having a minimum number of participants only take place if this number is reached. If the required number is not reached, the Ski School may cancel the course up to the registration deadline communicated at the time of booking. Fees already paid for services not provided will be refunded in full. Alternatively, the customer may choose an alternative date offered.
5.2 Weather and snow conditions: Lessons generally take place even in snowfall, rain, cold or poor visibility, provided they can be conducted safely and in accordance with the contract. The Ski School is entitled to adapt lesson content, practice areas, slopes and routes to current snow, weather and safety conditions, as long as the essential agreed scope of service is maintained.
5.3 Safety-related changes: In the event of storms, avalanche danger, lift closures, official measures or other safety-related events, the Ski School may interrupt, relocate or cancel lessons at short notice for safety reasons. If the agreed service cannot be provided in whole or in part and no mutually agreed substitute is provided, fees for services not provided will be refunded in accordance with statutory provisions. A voucher may be offered to the customer as an alternative; there is no obligation to accept it.
5.4 Short-notice decisions: Safety-related changes or cancellations may, if necessary, also be made immediately before the course starts or during lessons. The Ski School will inform affected customers as early as possible in the circumstances.
5.5 Exclusion of participants: The Ski School may exclude participants from further lessons in the event of serious misconduct, repeated failure to follow safety-related instructions, the influence of alcohol or drugs, or a specific danger to other participants. Where possible and reasonable, a warning will be given first. In the event of immediate danger, exclusion may take place without prior warning. The consequences for payment are governed by statutory provisions and depend on whose sphere of responsibility the impediment originates from.
5.6 Claims for reimbursement of travel, accommodation, lift pass or other consequential costs exist only insofar as the statutory requirements for liability are met or such a service has been expressly agreed.
6. Prices and payment
6.1 The prices stated at the time of booking apply, in euros including statutory VAT. The first booked lesson day determines whether premium, peak or low season applies.
6.2 Lift passes, rental equipment, meals and other additional services are not included in the course price unless expressly stated. Full-day Junior Stars courses include the agreed lunch supervision; lunch must be paid for separately unless otherwise stated in the offer.
6.3 Online bookings are to be paid upon conclusion of the contract in accordance with the payment terms shown in the booking system. On-site bookings are generally to be paid in cash or by card before the course starts, unless otherwise agreed.
6.4 Ski School vouchers are issued without a contractually defined expiry date. For vouchers for specifically designated services, price changes and service adjustments can only be taken into account in accordance with the agreed voucher terms and statutory provisions.
6.5 Discounts and special offers generally cannot be combined unless expressly stated otherwise at the time of booking. There is no retrospective entitlement to discounts on bookings already concluded, unless otherwise agreed.
6.6 Multi-day courses are offered as a booked package. Retrospective recalculation of individual lesson days or application of other rates in the event of shortened participation only takes place if expressly agreed or required by law. The refund rule under section 4.5 remains unaffected.
6.7 Individually agreed special services, additional supervision times and services outside the booked lessons are only charged by prior agreement and at the prices communicated at that time.
7. Running of courses and childcare
7.1 Meeting point: Participants must arrive at the agreed meeting point in good time and with suitable equipment. Unless otherwise communicated, the meeting point is the ski school office in the Kornock area, Turracherhöhe 270.
7.2 Group allocation: The ability level stated by the customer when booking serves as the basis for a provisional allocation. The final group allocation is made by the Ski School based on actual ability, age, learning progress and safety-related criteria. The Ski School may reassign participants to another suitable group during the course if necessary. There is no entitlement to a specific group or instructor unless expressly agreed.
7.3 Instructors: Lessons are given by professionally qualified instructors, deployed according to their statutory authorisations and level of training. The deployment and any change of instructors fall within the Ski School's organisational responsibility.
7.4 Organisational changes: The Ski School may merge groups for objective organisational reasons or adjust lesson times and meeting points to a reasonable extent, provided the essential booked scope of service is maintained. Significant changes will be communicated in good time. Customers' statutory rights remain unaffected.
7.5 Group size: For children's group courses, the maximum group size bindingly stated in the respective offer applies. For Junior Stars this is a maximum of eight children per group. The Ski School may form smaller groups.
7.6 Start and end of supervision: The duty of supervision in supervised children's courses begins when the responsible instructor or carer personally takes charge of the child at the agreed meeting point and ends with the proper handover to an authorised person at the agreed end of the course. Older children may only leave lessons independently with the express prior agreement of their parents or guardians.
7.7 Collection: Parents and guardians are obliged to collect children on time or to authorise an appropriate person to collect them. The Ski School must be informed immediately of any delay. If culpably late collection results in demonstrable, necessary and reasonable additional supervision costs, these may be invoiced in accordance with statutory provisions.
7.8 Fitness to participate: Participation requires that the child is suitable for the booked course in terms of age, development, health and behaviour. The Ski School may interrupt or end participation for objectively justified safety reasons if safe supervision is not possible despite reasonable measures.
7.9 Individual supervision needs: A group course does not include permanent one-to-one supervision. If individual supervision beyond the agreed scope of service is required, the Ski School will, where possible, look for a suitable solution together with the parents or guardians. There is no entitlement to additional one-to-one supervision without a corresponding agreement.
7.10 Children's cooperation: If a child refuses to take part, or if continuing group lessons is not possible despite appropriate supervision and reasonable measures, the Ski School may interrupt lessons for that child and notify the parents or guardians. Statutory refund claims remain unaffected.
7.11 Shuttle service: Any free shuttle service offered is available within the communicated service area and by prior arrangement. Pick-up location and time are confirmed by the Ski School. Traffic, weather and safety conditions may require adjustments. Statutory claims in the event that a bindingly promised shuttle service is not provided remain unaffected.
8. Customer obligations and cooperation
8.1 Customers and parents or guardians are obliged to state truthfully the actual skiing ability and the skills essential for safe participation.
8.2 Health-related circumstances essential for safe participation or supervision, in particular relevant allergies, acute limitations or necessary emergency measures, must be communicated to the Ski School in good time. Only the information required for running the course safely is processed. Details are set out in the privacy policy.
8.3 Participants must use suitable winter sports equipment in safe working order. The customer must ensure that ski bindings are professionally adjusted. Helmets are compulsory for children during ski lessons. All other participants are strongly advised to wear a helmet.
8.4 Participants must follow the instructors' safety-related instructions and comply with slope rules, lift regulations and other safety provisions.
8.5 For ski touring, freeride and off-piste offers, the safety equipment prescribed by the responsible guide must be carried. This may include in particular an avalanche transceiver, shovel, probe and other alpine equipment. Rental equipment is only provided in accordance with the agreed scope of service or by prior commitment.
8.6 The Ski School must be informed immediately of accidents, health problems or other circumstances that may affect the safe continuation of lessons.
9. Liability
9.1 General risks: Ski lessons and other snow sports activities involve sport-specific risks. Even with professional instruction and careful organisation, falls, collisions and injuries cannot be completely ruled out. In open terrain there are additional alpine hazards, in particular from avalanches, sudden changes in weather and fall-risk terrain.
9.2 Statutory liability: The Ski School is liable for personal injury in accordance with statutory provisions. This also applies to damage caused intentionally or through gross negligence. For other damage caused by slight negligence, liability is excluded insofar as this is legally permissible and, in particular, no essential contractual obligations are affected.
9.3 Personal responsibility: Participants must assess their physical abilities and skiing skills realistically and point out any apparent difficulties. Culpable disregard of safety-related instructions may be taken into account as contributory negligence within the scope of statutory provisions.
9.4 Learning outcome: No specific individual learning outcome, achievement of a particular level or confident mastery of particular slopes within the booked lesson time is guaranteed.
9.5 Insurance: Accident, recovery, rescue or repatriation insurance is not part of the course price unless expressly agreed. Taking out suitable insurance is recommended.
10. Photos and videos
10.1 Photos and videos may be taken during lessons, insofar as there is a suitable legal basis for doing so.
10.2 Recognisable images of participants are only published for advertising, marketing or public relations purposes on the basis of separate, voluntary and verifiable consent from the person entitled to give it.
10.3 Consent given may be withdrawn at any time with effect for the future. This does not affect the lawfulness of processing carried out up to that point.
10.4 Participation in ski lessons does not depend on consent to the publication of photos or videos. Further information can be found in the privacy policy of the Ski School.
11. Final provisions
11.1 Austrian law applies, excluding the conflict-of-law rules of private international law. Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.
11.2 For disputes with consumers, the statutory places of jurisdiction apply. For contracts with businesses, the jurisdiction of the competent court at the Ski School's registered location is agreed, insofar as legally permissible.
11.3 Should any provision of these T&Cs be or become invalid, the validity of the remaining provisions shall not be affected. Invalid provisions shall be replaced by the statutory provisions.
11.4 Changes or additions to individual bookings may be expressly agreed on an individual basis. Mandatory statutory formal requirements and rights of the contracting parties remain unaffected.
Skischule Snowstars Turracher Höhe
Owner: Paul Pöcher
Turracherhöhe 270 · 8864 Turrach · Austria
+43 650 8484889 · office@snowstars.at